Shipping & Return Policy – Noura

At Noura, customer satisfaction is our top priority. Every product we sell goes through strict quality checks, and we stand behind what we offer. If you receive a damaged or defective item, you can request a return within 7 days of delivery.

1. How can I track my order?
Once your order is confirmed and dispatched, you will receive a tracking link via email/SMS so you can follow your parcel’s journey. If you face any issue tracking your order, contact us at [03 111 128 445] or email us at [ contact@nourastore.pk].

2. What are the shipping charges and delivery time?
We offer Free Delivery on all orders above Rs. 1500. For orders below this amount, standard shipping charges apply at checkout. Delivery across Pakistan typically takes 2-5 working days, depending on your location.

3. What if I purchased Noura products from another platform or store?
If you purchased Noura products through a different online marketplace or a retail partner, please follow that platform’s or store’s own return and refund process, as we are only able to process returns for orders placed directly through nourastore.pk.

4. How do I request a return?
Simply reach out to our support team within 7 days of receiving your order, along with your order number and a photo/video of the issue (if applicable). Our team will guide you through the next steps.